Shipping & Delivery

What delivery options are available?
For domestic orders in Singapore, Grantech employees will deliver your orders at a flat delivery charge of S$3.90. Alternatively, you may choose to self collect the order from our office at Aljunied Road on Monday – Friday between 9am – 6pm. For overseas orders, products will be shipped via FEDEX International Economy Shipment.

When will purchased items be delivered?
We will deliver your orders within THREE business days. In the event of any unforeseen circumstances, we will contact you by email if we are unable to meet the delivery schedule.

Is there any delivery charge?
A flat rate of S$3.90 is chargeable for domestic orders. You can enjoy FREE SHIPPING for orders above S$100. Overseas shipping charges depend on the destination country and product weight/dimensions.

Do I have to pay any taxes?
All products sold on our site are subject to the prevailing 7% Goods & Services Tax (GST) for customers with a Singapore billing address. Customers shall bear any import taxes and duties that may be applicable to their purchased items and destination country.

How do I track my order?
Both local and overseas customers will receive an email from Grantech when your orders are dispatched. There is no tracking number for delivery to destinations in Singapore. You may call our customer service or contact us via the Contact form. For overseas shipment, we will update your FEDEX tracking number once the product is shipped. You can then check your email or log in to your account for the information.

Do you ship overseas?
Yes, we ship our products to countries supported by FEDEX delivery, except for MyPurFill Steam Inhaler and its accessories, which will only be shipped to Singapore, Malaysia and Indonesia.